Programme Sales Representation
Code: 5823 - Secteur: Administration, commerce et informatique (01)
Sanction: ASP
Durée
450 heures
Unités
30 unités
Statut
Program approved in 2008
Program Objectives
Acquire the knowledge, ability and attitude necessary to become a qualified sales representative in wholesale, establish and maintain long-term relationships with customers, manage sales territories, and adapt quickly and easily to a wholesale establishment.
Determine their suitability for the occupation and the training process (30h)
Module Code: 948-422
Objectives
- Evaluate personal qualities and skills that align with the sales profession
- Understand the requirements and competencies needed in sales roles
- Assess individual motivation and commitment
- Develop a personalized training plan
Establish professional relationships in the workplace (90h)
Module Code: 948-436
Objectives
- Understand the significance of professional relationships and their impact
- Develop communication and interpersonal skills
- Learn strategies to build trust, rapport, and collaboration
- Resolve conflicts diplomatically
Interpret consumer behaviour (45h)
Module Code: 948-443
Objectives
- Understand factors influencing consumer behavior in various purchasing situations
- Learn to identify consumer preferences and motivations
- Analyze consumer decision-making processes
- Develop strategies to respond to consumer behavior effectively
Provide customer service (30h)
Module Code: 948-452
Objectives
- Understand the role and importance of customer service in business success
- Develop effective communication skills for customer interactions
- Learn techniques for resolving customer issues effectively
- Cultivate a customer-first mindset
Sell products and services (120h)
Module Code: 948-468
Objectives
- Understand the sales process from prospecting to closing
- Develop sales techniques that align with customer needs
- Build strong relationships with customers
- Learn how to handle objections and close sales effectively
Perform sales-related transactions (45h)
Module Code: 948-473
Objectives
- Understand components of sales transactions and steps to complete them accurately
- Develop proficiency in using point-of-sale systems
- Learn how to manage refunds, exchanges, and post-sale activities
Manage their time at work (15h)
Module Code: 948-481
Objectives
- Develop time management skills to optimize work performance
- Learn to prioritize tasks effectively
- Understand how to set goals and break down tasks
- Improve organizational skills to manage workloads
Use job search techniques (30h)
Module Code: 948-492
Objectives
- Develop understanding of job search strategies
- Learn how to create compelling resumes and cover letters
- Master interview techniques and networking skills
- Utilize job search tools and resources effectively
Begin acquiring professional sales experience (60h)
Module Code: 948-504
Objectives
- Understand basic concepts and techniques of sales profession
- Develop essential sales skills through practical application
- Gain hands-on experience in different sales settings
- Start building a professional network
Become familiar with laws and regulations (30h)
Module Code: 948-512
Objectives
- Understand key laws and regulations governing sales
- Learn about industry-specific regulations
- Develop understanding of ethical sales behavior
- Apply legal principles in daily sales activities
Provide after-sales service (30h)
Module Code: 948-522
Objectives
- Understand the role of after-sales service in customer satisfaction
- Learn to handle customer inquiries and requests efficiently
- Develop skills to provide ongoing support
- Encourage repeat business through excellent service
Perform sales activities in French (60h)
Module Code: 948-534
Objectives
- Develop language proficiency for essential sales tasks in French
- Learn specific vocabulary and expressions for sales situations
- Gain confidence in communicating with French-speaking clients
- Apply language skills in sales presentations and negotiations
Keep knowledge of products and services up to date (45h)
Module Code: 948-543
Objectives
- Stay informed about new products, services, and industry trends
- Learn strategies for regularly updating product knowledge
- Communicate updated product information confidently
- Ensure product knowledge aligns with customer needs
Perform stock management activities (60h)
Module Code: 948-554
Objectives
- Understand principles of stock management
- Learn how to track and manage inventory levels
- Develop skills for forecasting demand and ordering stock
- Use stock management tools effectively
Perform visual merchandising activities (45h)
Module Code: 948-563
Objectives
- Learn principles of visual merchandising and display
- Create attractive and effective product displays
- Understand impact of visual presentation on sales
- Apply merchandising techniques to enhance product appeal
Make connections between marketing strategies and sales (45h)
Module Code: 948-573
Objectives
- Understand relationship between marketing strategies and sales outcomes
- Learn how marketing influences customer behavior
- Align sales efforts with marketing campaigns
- Apply marketing insights to enhance sales performance
Integrate into the workplace (120h)
Module Code: 948-588
Objectives
- Understand workplace culture and its impact on integration
- Develop effective communication skills for various professional contexts
- Build professional relationships and networks within the workplace
- Learn how to navigate workplace dynamics and contribute positively to team goals
Témoignage
La formation en gestion des affaires chez FormaproAcademy m’a permis de monter rapidement en compétences. Le programme est concret et adapté au marché québécois. J’ai décroché un poste de cadre un mois après ma certification.”
Les formateurs de Forma pro Academy comprennent les défis des nouveaux arrivants. La formation en comptabilité était flexible et pratique, ce qui m’a permis de me reconvertir tout en travaillant.
L’expertise des formateurs et la qualité du programme m’ont impressionné. La formation en administration des affaires était intensive mais très enrichissante. Je recommande vivement.
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